Why is my transaction fees not refunded when I process a refund?

According to Shopify's terms of use, transaction fees are not refunded when an order is refunded. You can read more about Shopify's terms of use here: https://www.shopify.com/legal/terms#Fees

My order refund failed. What can I do?

Since Yoco only pays out in 2 days, the refunds are sometimes cancelled because the money is not with Yoco. The best way would be to contact Yoco directly with the issue at: https://www.yoco.com/za/contact/