How can a customer track their parcels?

Bobgo parcels can be tracked on their website at:

Do you provide a courier sleeve and will I need to print the waybill?

Yes. Due to our integration with various South African couriers, we can get the couriers’ stationery delivered to you, free of charge.

When you fulfill orders, make sure that the goods are wrapped securely. Place the goods into the courier sleeve, print the waybill four times and insert the copies in the clear pocket on the side of the bag.

What happens if you exceed the number of orders for your plan?

If you hit your limit before the end of the month, you will need to upgrade your plan to continue fulfilling orders. 

If you upgrade mid-month, we charge you a pro-rata amount based on the value of the plan you have upgraded to and the number of days left in the month. You can also downgrade again at the end of the month.

I need a shipping quote – how do I get this?

You can use our Shipping Calculator on the pricing page of our website.  

The quotes generated by our quote calculator should be the same as those you receive when you do an actual fulfilment – provided that you input the correct dimensions of the parcel into the quote calculator. 

However, it’s important to remember that these quotes are only estimates. Once the parcel goes through the courier’s hub and is weighed and measured, the final charge might fluctuate in comparison to the dimensions and weight you put into Bobgo.

Does Bobgo ship internationally?

Bobgo only operates and ships with South Africa and does not ship internationally or into the rest of Africa.

How does Bobgo pricing work?

Bobgo offers a thirty day free trial, after which the platform will prompt you to choose a plan if you would like to continue using Bobgo. During the trial, you will have access to all the Gold plan benefits and will automatically receive a R200.00 shipping limit (this can be increased on request – subject to approval). You will also receive up to R100.00 off your first shipment! When your free trial is over, you need to choose from one of four plans – Blue, Bronze, Silver or Gold. 

Once you have picked a plan, you will be charged a pro-rata subscription fee based on the plan you have picked and the number of days left in that month. Each account on Bobgo will receive a shipping limit, which is a rand value up to which you can ship. Once you have reached this shipping limit, the system will require payment from you. If you add your credit card details, the system will automatically charge your card with the relevant amount. 

On the first working day of every month Bobgo will automatically bill all users for their Bobgo subscription, including all outstanding shipping charges at that point in time. Even if you have not yet reached your shipping limit, you will still be required to pay your shipping charges. 

Please click here for a full breakdown of how Bobgo billing works.